Polcies

**Health & Safety Policy

1. Policy Statement

[Business Name] is committed to providing mobile barbering services that meet the health, hygiene, and safety requirements outlined in Australian Work Health and Safety (WHS) legislation, including the Model WHS Act & Regulations, Safe Work Australia guidelines, and local state/territory health regulations for personal care services.

The purpose of this policy is to ensure the health and safety of:

• Clients
  
  

• The barber/operator
  
  

• Members of the public
  
  

The business will take all reasonable steps to eliminate or minimise risks arising from barbering services performed in mobile or home-based environments.

2. WHS Responsibilities

Employer/PCBU (Person Conducting a Business or Undertaking)

For a sole-trader mobile barber, you are the PCBU. Responsibilities include:

• Ensuring work is carried out safely, following WHS legislation.
  
  

• Providing and maintaining clean and safe equipment.
  
  

• Implementing proper hygiene and infection-control practices.
  
  

• Ensuring electrical tools and equipment are regularly inspected and maintained.
  
  

• Assessing the safety of each workspace before beginning service.
  
  

• Ensuring hazardous chemicals (cleaning products, disinfectants) are used and stored safely.
  
  

Worker Responsibilities (if the barber hires staff or contractors)

• Follow all WHS procedures and instructions.
  
  

• Report hazards, injuries, or equipment faults.
  
  

• Use PPE where required and maintain hygiene standards.
  
  

Client Responsibilities

• Provide a safe and suitable space for the service.
  
  

• Inform the barber of allergies, skin conditions, or contagious illnesses.
  
  

• Keep children and pets away from the work area.
  
  

3. Hygiene & Infection Control

In accordance with Safe Work Australia infection control guidelines and state public health requirements:

• Wash or sanitise hands before and after every client.
  
  

• Use single-use items (razor blades, neck strips) once and dispose of them immediately in a sharps or sealed container.
  
  

• Clean and disinfect reusable tools (clippers, scissors, combs) after each client using approved disinfectants.
  
  

• Use clean capes and towels for each client (or disposable alternatives).
  
  

• Wipe down surfaces before and after every service.
  
  

• Do not perform services on clients with visible infections, lice, open wounds, or suspected contagious conditions.

• Barber will not perform service if unwell
  
  

• Ensure all cleaning products are used according to Safety Data Sheets (SDS).
  
  

4. Equipment Safety

To comply with Australian WHS electrical safety requirements:

• Electrical tools must be maintained, cleaned, and tested regularly.
  
  

• Portable electrical equipment should comply with AS/NZS 3760 for testing and tagging when required (depending on state/territory rules).
  
  

• Replace damaged plugs, cords, or tools immediately.
  
  

• Use battery-operated tools where possible to reduce electrical hazards.
  
  

• Ensure cables are placed safely to avoid trip hazards.
  
  

5. Mobile Work Environment Safety

Because services take place in different locations, the barber must:

• Assess each site for hazards before starting work.
  
  

• Ensure adequate lighting and space.
  
  

• Identify and remove trip hazards (loose rugs, clutter, cables).
  
  

• Avoid slippery or wet surfaces.
  
  

• Ensure safe access to equipment and exit paths.
  
  

• Use equipment bags and cases to keep tools organised and safe.
  
  

If a location is deemed unsafe, the barber may refuse service until risks are corrected.

6. Chemical & Product Safety

• Store chemicals safely in secure containers inside the vehicle.
  
  

• Keep Safety Data Sheets (SDS) for disinfectants and cleaning agents as required under WHS Regulation.
  
  

• Ensure good ventilation when using sprays, alcohol-based products, and disinfectants.
  
  

• Check client allergies before using hair or beard products.
  
  

7. Manual Handling & Ergonomics

To prevent strain or injury:

• Use proper lifting techniques when carrying equipment.
  
  

• Set up adjustable chairs and tools to avoid awkward postures.
  
  

• Take regular breaks between clients.
  
  

• Keep equipment bags at a manageable weight.
  
  

8. First Aid & Emergency Preparedness

• Carry a stocked first-aid kit in the vehicle, meeting Australian WHS standards.
  
  

• Know how to handle minor cuts, nicks, and skin reactions.
  
  

• In case of serious injury, incident, or illness, contact emergency services (000).
  
  

• Report and record incidents in an incident log.
  
  

9. COVID-19 / Respiratory Illness Protocols (still relevant under general infection-control obligations)

• Do not provide services if the barber or client is unwell with symptoms of respiratory illness.
  
  

• Disinfect tools thoroughly between clients.
  
  

• Offer masks upon client request.
  
  

• Maintain good ventilation during indoor services.
  
  

10. Waste Disposal

• Dispose of razor blades and sharps in a proper sharps container.
  
  

• Bag and remove hair waste from client homes.
  
  

• Dispose of chemical waste according to local council regulations.
  
  

• Do not leave any waste at the client’s location.
  
  

11. Policy Review

This policy will be reviewed annually or when WHS regulations or barbering guidelines change. Improvements will be implemented to maintain the highest safety standards.

If you’d like, I can also provide:
✔ A WHS Risk Assessment for a mobile barber
✔ A Safe Work Method Statement (SWMS)
✔ A client safety information sheet
✔ A version formatted for professional branding/PDF

Just tell me what you want!

Privacy Policy

Kool Kats Barber website is owned by Kool Kats Barber , which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Kool Kats Barber, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Kool Kats Barber website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Kool Kats Barber, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via jay@koolkatsbarber.com.

Your rights:

If you are a Australian resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a Australian resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to jay@koolkatsbarber.com.

**Client & Staff Conduct Policy

1. Purpose of This Policy

This Client & Staff Conduct Policy outlines the behaviour, standards, and expectations required to maintain a safe, respectful, and professional environment during all mobile barber services delivered by Kool Kats Barber .
This policy applies to:

• Staff / contractors
  
  

• Clients
  
  

• Anyone present at the service location
  
  

2. Staff Conduct Expectations

Staff and contractors of [Business Name] must:

2.1 Professional Behaviour

• Always act professionally, respectfully, and politely.
  
  

• Maintain a clean personal appearance and appropriate grooming.
  
  

• Arrive on time or notify clients promptly of any delays.
  
  

• Provide services with care, skill, and attention to detail.
  
  

2.2 Health, Safety & Hygiene

• Follow all WHS and infection-control procedures.
  
  

• Clean and sanitise tools and surfaces between clients.
  
  

• Use PPE (gloves, masks, aprons) as required or requested.
  
  

• Refuse service if a location is unsafe or presents health risks.
  
  

2.3 Respect & Boundaries

• Treat all clients with dignity and respect.
  
  

• Maintain professional boundaries; no inappropriate language, behaviour, or physical contact outside of services.
  
  

• Respect privacy when working in homes, businesses, or care facilities.
  
  

2.4 Confidentiality

• Protect client personal information, appointments, and discussions.
  
  

• Do not share client details without consent.
  
  

2.5 No Discrimination or Harassment

Staff must not engage in discrimination, bullying, harassment, intimidation, or verbal abuse towards anyone.

2.6 Refusal of Service

Staff may refuse or stop a service if:

• A client behaves aggressively, abusively, or inappropriately
  
  

• The client is intoxicated by drugs or alcohol
  
  

• The environment is unsafe (violence, hazards, poor hygiene, etc.)
  
  

• Hygiene, health, or infection risks are present
  
  

3. Client Conduct Expectations

Clients receiving mobile barber services must:

3.1 Respectful Behaviour

• Treat the barber with courtesy and respect.
  
  

• Refrain from abusive, aggressive, or threatening behaviour.
  
  

• Follow instructions regarding safety during the service.
  
  

3.2 Safe Environment

Clients must ensure:

• A clean, safe, and accessible workspace is provided.
  
  

• Pets and young children are kept away from the work area.
  
  

• No smoking or illegal activities occur during the service.
  
  

• Good lighting and space are available for haircutting.
  
  

3.3 Health & Hygiene

Clients must:

• Arrive to the appointment with clean hair unless arranged otherwise.
  
  

• Inform the barber of allergies, skin conditions, or health concerns.
  
  

• Not request services if they are unwell, contagious, or have head lice.
  
  

3.4 Payment Conduct

• Pay for the service in full at the time of completion.
  
  

• Respect cancellation and no-show policies.
  
  

  Pricing Policy

  At Kool Kats Barber, our goal is to provide convenient, professional mobile barber services while maintaining transparent and fair pricing.

  Standard Rates:
  All services are charged based on standard appointments within our designated service area.

  Additional Fees:
  The following circumstances may incur additional charges:

  • After-Hours Appointments: Services scheduled outside of our regular operating hours

  • Weekends & Public Holidays: Premium rates apply due to high-demand timing

  • Travel Fees: For locations beyond our standard service area

  Quotes:
  For appointments affected by any of the above, a personalized quote will be provided prior to service.

  Note: All pricing is subject to confirmation at the time of booking.
  
  

4. Zero-Tolerance Behaviours

The following behaviours will result in immediate termination of the appointment and may lead to refusal of future bookings:

• Aggressive or abusive language
  
  

• Harassment, intimidation, or inappropriate comments
  
  

• Sexual or inappropriate behaviour
  
  

• Refusal to provide a safe workspace
  
  

• Refusal to pay
  
  

• Destruction or theft of equipment

• clients must not touch or handle equipment
  
  

• Excessive intoxication or drug use
  
  

5. Consequences for Misconduct

Depending on the behaviour, consequences may include:

• Immediate termination of the service
  
  

• Full service fee charged
  
  

• Permanent refusal of future bookings
  
  

• Reporting incidents to authorities (if relevant)
  
  

6. Reporting Issues

Staff and clients can report issues, misconduct, or disputes to:
Contact: Kool Kats Barber __________________________
Email: _jay@koolkatsbarber.com_________________________
Phone: _0416137448_________________________

Reports will be reviewed promptly and handled professionally.

7. Policy Review

This policy will be reviewed annually or when changes to legislation or business operations occur.

If you’d like, I can also create:
✔ Staff Code of Ethics
✔ Client Agreement Form
✔ Consent & Liability Waiver Form
✔ A combined “Business Policies Handbook” for your mobile barber business

**Appointment & Booking Policy

1. Purpose of This Policy

This Appointment & Booking Policy ensures that all bookings for [Business Name] are handled clearly, fairly, and efficiently.
It outlines how appointments are scheduled, confirmed, changed, and cancelled to protect both the client’s time and the barber’s schedule.

2. Booking Methods

Clients can book appointments through:

• Phone
  
  

• SMS
  
  

• Website booking form (if available)
  
  
  

• Email
  
  

Bookings are not fully confirmed until:

• The barber responds with a confirmation, and
  
  

• Any required deposit is paid (if applicable).
  
  

3. Booking Confirmation

Once an appointment request is received:

• The barber will confirm the time, date, location, price estimate, and travel fee (if applicable).
  
  

• Clients must reply to confirm details before the appointment is finalised.
  
  

• If a deposit is required, the booking is only secured once payment is received.
  
  

4. Travel Area & Availability

• Appointment availability depends on the barber’s schedule and location.
  
  

• Some areas may have limited or no availability based on distance or travel time.
  
  

• Pricing may vary depending on service and location.
  
  

• Travel fees may apply outside the standard service zone.
  
  

5. Punctuality

Barber Responsibilities

• The barber will aim to arrive on time for every appointment.
  
  

• If delays occur due to traffic or previous appointments, the client will be notified as soon as possible.
  
  

Client Responsibilities

• Clients must be ready at the scheduled appointment time.
  
  

• If the client is more than 15 minutes late, the barber may:
  
  

  • Reduce the service time,
    
    

  • Charge a late fee, or
    
    

  • Cancel the appointment and apply a cancellation fee.
    
    

6. Cancellations & Rescheduling

To protect the barber’s time and travel costs:

Client Cancellations

• Clients must give at least 48 hours’ notice to cancel or reschedule.
  
  

• Cancellations with less than 48 hours’ notice may incur a 50% cancellation fee.
  
  

• No-shows may be charged 100% of the service fee.
  
  

Barber Cancellations

• If the barber needs to cancel due to emergencies, illness, vehicle issues, or safety concerns, the client will be notified immediately and the appointment rescheduled.
  
  

• Deposits will be refunded or transferred to the next appointment.
  
  

7. Service Availability

Appointments may be denied or rescheduled if:

• The service location is unsafe, unclean, or too cramped
  
  

• The client displays inappropriate, aggressive, or intoxicated behaviour
  
  

• There are health or hygiene concerns (lice, infections, etc.)

• The service booking time is unavailable Barber will reschedule the client
  
  

8. Multi-Person or Group Bookings

For group bookings or multiple clients at one location:

• A deposit may be required
  
  

• Additional time must be allowed
  
  

• The organiser must ensure all individuals are present and ready
  
  

• Cancellations or no-shows may still be charged per person
  
  

9. Weather or Safety Conditions

Mobile services may be affected by:

• Severe weather
  
  

• Traffic hazards
  
  

• Accessibility issues
  
  

• Safety concerns
  
  

In such cases, the barber may reschedule or adjust the appointment time.

10. Appointment Reminders

• Clients may receive reminders by SMS or message , or email before the appointment (if available).
  
  

• It is still the client’s responsibility to remember their scheduled appointment.
  
  

11. Policy Review

This policy will be reviewed annually or when booking procedures change.

If you'd like, I can also create:
✔ A combined full policy booklet (all policies in one document)
✔ A Booking Confirmation Message Template you can send to clients
✔ A Cancellation Fee Notice
✔ A Terms & Conditions page for your website or social media

**Customer Service Policy

1. Purpose of This Policy

The purpose of this Customer Service Policy is to ensure all clients of [Business Name] receive high-quality, respectful, and professional service at every appointment.
This policy outlines how customer interactions, feedback, communication, and complaints are managed to promote trust and satisfaction.

2. Commitment to Customer Service

[Business Name] is committed to:

• Providing exceptional, friendly, and professional mobile barber services
  
  

• Treating all clients fairly, respectfully, and without discrimination
  
  

• Maintaining clear and honest communication
  
  

• Adhering to Australian Consumer Law and relevant industry standards
  
  

• Prioritising client comfort, safety, and privacy
  
  

3. Customer Service Standards

Clients can expect:

• Prompt and polite communication
  
  

• Reliable appointment scheduling
  
  

• Professional appearance and behaviour from the barber
  
  

• High hygiene and safety standards
  
  

• Transparency regarding pricing, travel fees, and service details
  
  

• Respect for clients’ homes, personal spaces, and belongings
  
  

• Services delivered with care, skill, and attention
  
  

4. Communication Standards

The barber will:

• Respond to enquiries as quickly as possible
  
  

• Confirm bookings clearly with date, time, location, and pricing
  
  

• Notify clients of delays or changes as soon as possible
  
  

• Communicate professionally across all channels (phone, SMS, email, social media)
  
  

Clients are expected to:

• Provide accurate contact details
  
  

• Respond to messages promptly regarding bookings or changes
  
  

• Communicate respectfully and clearly
  
  

5. Respect & Professional Conduct

The barber will always:

• Treat clients with courtesy, kindness, and professionalism
  
  

• Maintain appropriate boundaries
  
  

• Respect cultural differences, disabilities, and personal needs
  
  

• Provide services without discrimination based on gender, age, background, sexuality, or beliefs
  
  

• Maintain confidentiality regarding client information
  
  

Clients are expected to:

• Treat the barber with respect
  
  

• Provide a safe workspace
  
  

• Communicate honestly about their needs or concerns
  
  

6. Quality of Service

[Business Name] aims to deliver consistent, high-quality barbering services by:

• Using clean, well-maintained equipment
  
  

• Following industry best practices
  
  

• Staying up-to-date with grooming trends and techniques
  
  

• Taking time to understand client preferences
  
  

• Ensuring satisfaction before leaving the appointment
  
  

7. Handling Feedback

Client feedback is welcomed and encouraged.
The barber will:

• Accept feedback positively and professionally
  
  

• Use feedback to improve services and client experience
  
  

• Record repeated issues to address them proactively
  
  

Clients can provide feedback through:

• Phone
  
  

• SMS
  
  

• Email
  
  

• Social media page messages
  
  

8. Complaints Process

If a client is unhappy with a service:

1. The client should contact the barber as soon as possible to explain the issue.
   
   

2. The barber will discuss the concern professionally and attempt to resolve it.
   
   

3. Possible resolutions may include:
   
   

   • A correction or adjustment to the haircut
     
     

   • A partial refund (where appropriate)
     
     

   • A future discount (case-by-case)
     
     

4. All complaints will be handled respectfully, fairly, and without judgement.
   
   

Aggressive or abusive complaints will not be tolerated.

9. Behaviour Expectations & Zero Tolerance

To ensure a safe and respectful environment, the business will not tolerate:

• Abusive or aggressive behaviour
  
  

• Harassment, bullying, or intimidation
  
  

• Threats, discrimination, or inappropriate conduct
  
  

If this occurs:

• The appointment may be terminated immediately
  
  

• Full fees may still apply
  
  

• Future bookings may be refused
  
  

10. Privacy & Confidentiality

All client information — including name, address, contact details, and discussion during appointments — will be kept private and used only for service-related purposes.
Information will never be shared or sold to third parties.

11. Policy Review

This policy will be reviewed annually or whenever improvements to customer service practices are needed.

If you want, I can now:
✔ Combine all policies into a full “Business Policy Manual”
✔ Add your business name and format everything neatly
✔ Create a PDF document
✔ Create a client-friendly version for your website or social media

Just tell me what you’d prefer!

**Payments Policy

1. Purpose of This Policy

The purpose of this Payments Policy is to ensure all clients understand how payments, deposits, fees, and outstanding balances are managed by [Business Name].
This policy promotes fairness, transparency, and consistency for both clients and the business.

2. Payment Requirements

• Payment is required immediately upon completion of the service, unless otherwise agreed in writing.
  
  

• Clients are responsible for ensuring they have a valid payment method available at the appointment.
  
  

• All prices are quoted in Australian dollars (AUD).
  
  

3. Accepted Payment Methods

Kool Kats Barber accepts the following:

• Cash
  
  

• Card/EFTPOS (if available)
  
  

  
  
  

For bank transfers

• Payment must be completed on the same day as the service.
  
  

4. Pricing Variation

Clients acknowledge that:

• Pricing may vary depending on service type, hair requirements, if service conducted during 9am to 5pm or after-hours and location/travel distance.
  
  

• Additional fees may apply for:
  
  

  • Extended travel
    
    

  • Late-night appointments
    
    

  • Additional grooming or time required
    
    

  • Same-day or urgent bookings
    
    

All fees will be communicated clearly before the service begins.

5. Deposits

A deposit may be required for:

• Large bookings
  
  

• Group bookings
  
  

• High-demand time slots
  
  

• Special events or mobile travel outside standard areas
  
  

Deposits:

• Are due at the time of booking
  
  

• Are non-refundable unless the barber cancels the appointment
  
  

• Will be deducted from the final price
  
  

6. Cancellations & No-Shows (Payment Obligations)

To protect the barber’s time and travel costs:

Client cancellations

• Less than 24 hours’ notice may result in a 50% cancellation fee.
  
  

• No-shows may be charged 100% of the booking price.
  
  

• Cancellation fees must be paid before any future bookings are accepted.
  
  

Barber cancellations

If the barber cancels due to illness, emergencies, or safety concerns:

• Deposits will be refunded, or
  
  

• The appointment can be rescheduled at no additional cost.
  
  

7. Late Payments

If payment is not made at the time of service:

• A late fee may be applied
  
  

• New bookings may be declined
  
  

• Outstanding balances must be fully paid before future appointments are accepted
  
  

Continued non-payment may result in suspension of service.

8. Refund Policy

Refunds will only be issued when:

• The barber cancels the appointment and the client has paid a deposit, or
  
  

• A duplicate payment was made in error
  
  

Refunds will not be provided for:

• Change of mind
  
  

• Minor dissatisfaction without reasonable cause
  
  

• Services declined by the barber due to client misconduct or unsafe conditions
  
  

9. Disputed Charges

If a client believes a payment or charge is incorrect:

• They must contact [Business Name] within 72 hours
  
  

• The issue will be reviewed and discussed professionally
  
  

• Evidence (messages, receipts, booking information) may be requested
  
  

10. Policy Review

This Payments Policy will be reviewed annually or whenever payment systems or pricing structures change.

Signed: __________________________
Date: ___________________________

**Opening & Closing Policy

1. Purpose of This Policy

This Opening & Closing Policy outlines the official business hours of [Business Name], how appointments are scheduled, and how the barber manages start-of-day and end-of-day procedures while operating as a mobile service.
The goal is to ensure consistency, professionalism, and safety.

2. Standard Operating Hours

The standard operating (opening) hours are:

Opening Time: __9am_unless client has booked for a earlier appointment ____
Closing Time: _5pm unless client has booked a after-hours appointment _______

These hours may vary depending on:

• Client location
  
  

• Travel time between appointments
  
  

• Seasonal demand
  
  

• Personal or family responsibilities
  
  

• Public holidays
  
  

Clients will be notified of any changes to regular hours.

3. Appointment Availability

• Appointments are taken by booking only.
  
  

• Same-day or last-minute appointments may be available depending on location, travel time, and workload.
  
  

• Peak times (afternoons, weekends) may fill quickly.
  
  

• The barber may limit the number of daily bookings to maintain quality and safety.
  
  

4. Opening Procedures

Before beginning the first appointment of the day, the barber will:

1. Review the day’s schedule and travel routes
   
   

2. Prepare and load all tools, products, and equipment
   
   

3. Check equipment for cleanliness and proper function
   
   

4. Ensure all items needed for hygiene and WHS compliance are ready
   
   

5. Confirm the first client’s address and appointment time
   
   

6. Allow adequate travel time to arrive promptly
   
   

5. Closing Procedures

At the end of the workday, the barber will:

1. Clean and sanitise all tools and equipment
   
   

2. Disinfect capes, aprons, and surfaces
   
   

3. Safely dispose of waste (razor blades, hair, wipes)
   
   

4. Reload and organise equipment for the next day
   
   

5. Record any incidents, cancellations, or late payments
   
   

6. Respond to new messages, booking requests, or schedule updates
   
   

7. Secure and lock away tools and products in the vehicle or storage area
   
   

Closing time may extend due to:

• Travel time after the last appointment
  
  

• Extra cleaning or disinfection requirements
  
  

• Delays caused by traffic or client locations
  
  

6. After-Hours Services

After-hours appointments (outside standard opening and closing times) may be available at the barber’s discretion and may include:

• Additional service fees
  
  

• Higher travel fees
  
  

• Limited service options
  
  

All after-hours bookings must be confirmed in advance.

7. Public Holidays & Special Events

• The business may close on public holidays or operate with reduced hours.
  
  

• Surcharges may apply for bookings on public holidays or high-demand dates.
  
  

• Clients will be informed of any special schedules ahead of time.
  
  

8. Late Bookings and Same-Day Requests

• Same-day bookings are accepted based on location and availability.
  
  

• The barber may decline late-night or last-minute requests if they interfere with closing procedures or personal safety.
  
  

9. Policy Review

This policy will be reviewed annually or when operating hours or business requirements change.